Our engineers are currently investigating a network issue affecting our infrastructure.
We will update this status page again at 09:45.
Update: 09:54:
Our engineers have identified the root of the DNS issue and this has been resolved. They continue to investigate the matter however.
We will update this status again at 10:30. Thank you for your patience while we work to resolve this matter fully.
Update 10:31:
All services are back operational. If you have any specific questions relating to your service, or are experiencing any outstanding issue with your account, please open a ticket via your client area (https://billing.letshost.ie/index.php) and a member of the team will be happy to help.
Thank you again for your patience while we worked to resolve this issue.
As for the root cause of the issue itself, we identified an issue validating DNSSEC records that started this morning after an IANA root zone key update. This should have been a seamless update but in this case it failed and caused DNS lookups to begin failing. This in turn caused issues with email sending & receiving. We implemented a fix for this at 9:35am and will continue to work on identifying why the failure occurred and why our DNS monitoring failed to identify it immediately.
