Tuesday 2nd April 2024

19:20 - Service Restoration Update

Dear Valued Customers,

We sincerely apologize for any inconvenience you may have experienced over the past few days due to intermittent site loading issues. We understand the frustration this may have caused, and we appreciate your patience as we worked diligently to resolve the situation.

Issue Overview: Our technical team identified irregularities impacting the performance of our services on a specific server. While the exact cause remains under investigation, we took immediate action to mitigate the impact on your experience.

Resolution Measures:

We conducted a thorough review of specific scripts suspected of causing conflicts. Temporarily disabling these scripts allowed us to address any potential issues arising from conflicting components.

Our commitment to excellence drives us to continually improve our infrastructure. We are actively reviewing our systems to prevent similar occurrences in the future.

16:49 - Another Level 3 technician at our upstream provider is currently reviewing further. We will update this status as soon as we have more information. We apologise for any disruption this may cause you.

09:51 - Issue continues to be reviewed by our upstream provider and their Level 3 technicians. We will update this status as soon as we have more information. We apologise for any disruption this may cause you.

We're still investigating an issue with one of our shared servers, lh56.dnsireland.com/78.137.164.96. This is currently being reviewed by our upstream provider.

We will update this status as soon as we have more information. We apologise for any disruption this may cause you.